In a continued response to keep patients, customers and employees as safe and healthy as possible during the COVID-19 pandemic, we are accepting online orders ONLY. After placing your online order you will be directed to reserve a time slot for pick up.  You can make a reservation up to 24 hours in the future.

**TO MINIMIZE THE EXCHANGE OF PHYSICAL CASH, WE WOULD PREFER CUSTOMERS USE DEBIT CARDS FOR PAYMENT.***

Placing online orders:

  1. Choose the location and menu for your needs from the “Live Menus” option above
  2. Add your product choices to your cart
  3. Click “Proceed to Checkout”
  4. Enter your name, mobile phone number, e-mail and date of birth
  5. IF you are an ILLINOIS medical patient / caregiver: Enter Illinois Qualifying Patient Number (QP#) and expiration date
  6. IF you are an ILLINOIS medical patient / caregiver – You can select curb-side pick up by selecting curb-side and reserving a time-slot.
  7. Select a pick-up time most convenient for you – Time slots have limited availability and certain times may be unavailable
  8. Reservations may be placed for the next day by selecting the calendar dropdown at check-out
  9. Click “Place Order”

If you do not receive a text message or e-mail within five minutes of placing your order, you can text our helpdesk by utilizing the live chat feature located in the bottom left-hand corner of the menu (Mobile-only) or texting the appropriate number below:

Collinsville Medical Chat Number: 618-226-5002
Collinsville Recreational Chat Number: 618-221-5028
Springfield Medical Chat Number: 217-387-9580
Springfield Recreational Chat Number: 217-387-9582

***ABSOLUTELY NO ADD-ONS AT THE REGISTER***

Please confirm your order is correct before checking in at the parking lot

You will receive confirmation via text and a QR code sent to your e-mail with order details.

SPRINGFIELD:

At your scheduled reservation time, you may proceed to the dispensary to complete your transaction.

COLLINSVILLE:

As your appointment window is approaching, please proceed to the parking lot at the Gateway Fun Park. Please be on time for your selected window.

ILLINOIS medical patients and caregivers can park at the dispensary parking lot.

Gateway Fun Park
8 Gateway Drive
Collinsville, IL 62234

Once you park at the parking lot, you can begin to walk over to the dispensary. A shuttle will be available to those who are unable to walk. Please be on time for your scheduled reservation. You will need to show your order confirmation / QR Code to enter the dispensary or to board the shuttle.

Upon arriving at the dispensary, we will bring you inside to check your ID and complete your transaction. Our floors are marked with 6 foot social distancing markers to ensure adequate distance between individuals.

Upon completion of your transaction, please exit the building and walk back to the parking lot or you can board the shuttle.

PLEASE BRING THE FOLLOWING:

  • Your QR Code / Order Confirmation
  • Your valid ID
  • Payment (***DEBIT CARDS PREFERRED*** to minimize cash exchange)
  • Face mask

Per the Governor’s Executive Order, all guests are required to wear masks or face coverings in order to enter our dispensary.

IDFPR rules require us to verify the identity of all customers and patients. All guests are required to briefly lower or move their masks for identification verification before entering the dispensary. Thank you for your cooperation.

Additional Information:

We have also taken several other measures to minimize risk in our stores.

  • Dispensary common surfaces such as door handles, countertops, touchscreens and more are disinfected every hour.
  • All employees are instructed to wash their hands every hour and wear gloves.
  • We are limiting the number of people in its waiting rooms and dispensary floors to allow for social distancing for the comfort of guests and making hand sanitizer available throughout the dispensaries.
  • The dispensaries are cleaned from top to bottom before and after hours of operation.

We appreciate your patience as we work through this process to continue to serve you and do our part to keep everyone as healthy as possible.

FAQs

It means we have reached our maximum capacity for the time being.  Check back later in the day or sign up for our loyalty program at this link.

enrollnow.vip/join/2856

and check back at our web site tomorrow.

Sign up for our loyalty program at this link.  enrollnow.vip/join/2856  and check back at our web site tomorrow.

You must schedule an appointment to pick up your order. Please be on time for your scheduled appointment window.

When you place an order you will be sent a link via text to make a reservation.  You can select a reservation time up to 24 hours in the future.

Yes! All customers are required to schedule an appointment to pickup their order. You will receive a text message containing a link where you can schedule your pickup window.

We encourage everyone to walk who is able.  We have a shuttle available for those who aren’t able to walk to the dispensary.

We encourage everyone to walk who is able.  We have a shuttle available for those who aren’t able to walk to the dispensary.

We are implementing these processes to minimize the number of people congregating at the dispensary, and with your cooperation, lines and crowds should not be forming.  Please be on time for your reservation.